You arrive at Dupont Veterinary Clinic nervous about how your appointment is going to go, because your pet has been vomiting all night and has been unusually tired at home. You know it is important to see your veterinarian, but you are worried about your pet’s anxiety level since he or she is not a big fan of visiting the vet. Your pet’s constant whining and pacing in the waiting area is adding to your increasing level of stress.
You are put at ease when you are greeted by our friendly and enthusiastic receptionist who knows your pet by name. The recognition and the familiarity comforts you some and you start to feel a little bit better.
You are escorted back to an exam room by a veterinary technician that asks a series of questions about your pet and the reason for your visit. You answer the questions to the best of your knowledge, but are anxiously watching your pet’s mounting level of tension.
The veterinarian enters the room in a few minutes and performs a full “head-to-tail” physical exam and discusses your pet’s clinical signs with you. The doctor recommends lab work and radiographs (x-rays) to help determine the cause of your pet’s clinical signs.
The doctor is starting to help ease your anxiety when they mention that they are going to take your pet to “the back” or to “the treatment” area to run these additional tests. Your heart sinks as you relapse back to your anxious state.
“What does the doctor mean by “the back”?,” you anxiously wonder. “Is my pet going to be alright on his own?”
The majority of pet owners have heard the phrase, “the back,” during one of their visits. We are providing full disclosure to our clients to help them understand why this part of the exam is necessary.
Here is a photo of our actual treatment area, where there are three extra exam tables with surgical lights (better light than in the exam room), water, extra supplies for blood draws, bandaging, diagnostics, etc. There are more technicians here to help your doctor run blood tests, take care of your pet, and even to help with x-rays. The treatment area allows the staff to work together as a team to tend to your pet much more efficiently. The treatment area is often a busy place, but it can also be quickly converted into one of the quietest rooms for those extra nervous pets. With better lighting, bigger exam tables, and more staff to help your doctor, this is why the treatment area can be superior to the exam room when helping treat your pet.
Some pets are actually calmer away from their owners, which makes it easier to perform a thorough physical exam, draw blood, or provide the treatment that they need. This allows the veterinarian and veterinary technicians to accomplish tasks more efficiently and safely, while reducing stress for your pets.
If your pet needs to come to “the back” for x-rays this is another room off of our treatment area (far back right in the treatment area photo) that is quieter and darker for the highest quality x-rays. Here is a photo of our x-ray area where your pet will be escorted.
In our treatment area we also have a full lab, where we can run the majority of your pet’s diagnostics, such as in-house lab work or cytology (to look at ear infections, masses/growths, skin infections, etc.). Here is a photo of our lab area (back right of the treatment area photo) where your veterinarian and veterinary technicians will be busy running your pet’s diagnostics to more efficiently and effectively diagnose your pet.
We at Dupont Veterinary Clinic hope that by providing full disclosure and visuals of our treatment area, owner’s minds will be put at ease when their pets need to be escorted out of the exam room for further treatment or diagnostics. We aim to provide the highest quality of care for your pets as we know they are an important part of your family… and ours!
By Ashley Dawes, DVM